PRIVACY POLICY

BestRx.online ("BestRx," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information and Protected Health Information ("PHI") when you visit our website, complete an intake, or use our telehealth services.

1. Information We Collect

• Identifiers: name, address, email, phone number, date of birth.
• Health intake data: medical history, current medications, symptoms, goals, photos you submit.
• Payment information processed by PCI-compliant third-party processors (we do not store card numbers).
• Device, browser, IP, and usage data via cookies, pixels, and analytics SDKs.

2. How We Use Your Information

• To evaluate eligibility for clinically-supervised programs.
• To connect you with a licensed clinician and dispensing pharmacy.
• To process payments and arrange shipment of prescribed medications.
• To send transactional, appointment, and program-related communications.
• To send marketing communications where you have opted in (see SMS Consent).
• To improve the platform, prevent fraud, and comply with applicable law.

3. How We Share Information

We share information with: (a) licensed clinicians who review your intake; (b) partnered compounding and dispensing pharmacies; (c) shipping carriers; (d) payment processors; (e) technology vendors operating under written contracts (and Business Associate Agreements where PHI is involved); and (f) regulators or law enforcement where required by law. We do not sell your personal information.

4. Your Choices and Rights

Depending on your state of residence, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of certain marketing communications. To exercise these rights, contact privacy@bestrx.online.

5. Data Security

We use administrative, technical, and physical safeguards aligned with HIPAA and industry best practices, including encryption in transit and at rest, access controls, logging, and routine reviews. No method of transmission is 100% secure.

6. Children's Privacy

The platform is intended for adults 18+. We do not knowingly collect information from minors.

7. Updates

We may update this Policy from time to time. Material changes will be posted with a new effective date and, where required, notified to you directly.

8. Contact

Email: privacy@bestrx.online · Phone: (214) 815-5966